Delete your Capay Global account

You can ask for your account to be deleted at any time, from the Capay Business app (Android and iOS) or from the web portal at dashboard.capayglobal.com:

• Sign in, open Settings and go to "Delete account" at the bottom of the page.
• Tap "Delete my account", optionally tell us why, and confirm with "Request deletion".
• We email you a confirmation. Until our team completes the request, Settings shows it as requested and you can cancel it there.
• If you can no longer sign in, email [email protected] from the address your account uses, with the subject "Delete my account". We confirm your identity before acting on it.

Capay Global is a regulated payment business, so a member of our compliance team completes each request, usually within 30 days. When it is completed:

• Your login is closed for good and every signed-in session on every device ends.
• Your access to every business on Capay Global is removed.
• A business that never went live and has no other owner is closed with your account.
• We email you when it is done.

A business that is live on Capay Global must always keep an owner, because it holds customer payments and settlements. If you are its only owner, add another owner from the Team page first, or tell us in your request that the business should close. We then help you settle any remaining balance to the business's verified settlement account before it closes.

When your account is closed you can no longer use it and nobody can sign in with it.

Anti-money-laundering, tax and payment laws require us to keep some records for a fixed period after an account closes. We keep, for that period only and then delete:

• transaction, payout, settlement and ledger records;
• identity and business verification (KYB) documents and decisions;
• agreements you signed, and messages with our team about payments or verification.
• During that period these records are used only to meet those legal duties (for example a regulator's audit), never for marketing.

Write to [email protected]. Our Privacy Policy at developer.capayglobal.com/legal/privacy explains how we handle personal data and your other rights.